At Celink, we take the health and safety of our members, investors, and employees seriously. We’re following CDC guidelines and actively monitoring the situation of COVID-19 (coronavirus) in the United States and our local communities.
Hopefully we can answer some of your questions about how COVID-19 might affect our members.
Will my Celink account be affected by COVID-19?
We don’t expect any disruption to your account. All open loan applications are still being reviewed, and you should check your email for the latest information. You can also check your loan balance, account activity, and payment information anytime by signing in to your Member Center.
What if I experience financial hardship because of COVID-19?
All Celink members have a 15-day grace period to make payments with no penalty. However, if you are unable to make your regular payments due to COVID-19, you may be eligible for help. To apply, please call our special care line at 877-644-4446 Monday through Thursday from 5 am – 5 pm Pacific Time.
For general questions about your payments, call 844-227-5011 Monday through Thursday from 5 am – 8 pm, Friday from 5 am – 5 pm, and Saturday from 8 am – 5 pm Pacific Time.
Keep in mind, we may experience heavier than usual call and email volumes, so we ask for your patience if you need to contact us directly.
What do I do if I’ve already applied for help?
Thank you for reaching out and letting us know that you need help! Within 7–10 days, you’ll receive an email confirming whether or not you’re approved. Thank you for your patience; we’re working diligently to communicate with all members as quickly as possible.
What are you doing to protect employees and the public?
We have already taken measures to lessen the risk of illness in our communities. We’ve increased cleaning and sanitation efforts in our offices, canceled all nonessential events and meetings, and asked all employees to work from home temporarily. If necessary, we will take more actions to help lower the chance of employees and the public contracting or spreading the disease.
Where can I get more information about COVID-19?
Visit the CDC for the most current information about the Coronavirus.
Again, your health, safety, and financial wellness are our top priority. We are watching the situation closely and preparing to help in any way we can.
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